Reference

How gogubet Handles Your Personal Data

At gogubet, we are clear about what personal data we collect, why we collect it, and how long we keep it — so you can make informed decisions…

Data collected only as neededUPI, Paytm, PhonePe transaction privacyAccount security by designRight to access your dataIndia-region scope
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gogubet How gogubet Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you have questions about how your data is used, want to correct inaccurate details, or need to request deletion of your account data, our privacy team is available through the channels…

Email Privacy Team Send your data request or query directly to our dedicated privacy address. Include your registered mobile number so we can locate your account record without delay and process your request accurately.
Live Chat Support Start a live chat session from your account dashboard and ask to be connected to the privacy desk. Our support agents can log your request and escalate it to the data team on the same session.
In-Account Request Form Navigate to Account Settings and select the Privacy Request option. Fill in the form, choose the type of request — access, correction or deletion — and submit. You will receive a confirmation reference number immediately.
DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

Security and transparency are built into how we manage every piece of data on gogubet.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences from the settings menu at any time without affecting your account access.

Payment Data Isolation

UPI, Paytm, and PhonePe transaction references are stored in an isolated environment separate from your profile data. The two datasets are only joined when we need to reconcile a specific wallet query.

Account Security Layers

We apply multi-step verification on login and on withdrawal requests. Any login attempt from an unrecognised device triggers a confirmation message to your registered mobile number before access is granted.

Data Retention Periods

Account data is kept for the period required by applicable Indian regulations. Once that period expires and your account is closed, personal identifiers are deleted; anonymised transaction summaries may be retained for audit purposes only.

Your Right to Access

You can request a full export of the personal data we hold on your account. We compile and deliver this within five business days to the email address on your account, in a readable format you can keep.

Correction and Deletion Requests

If any detail on your account is inaccurate, you can ask us to correct it. If you close your account, you can also request deletion of personal data that we are not required to retain under Indian law.

Common Questions About Your Data

The questions below cover the data rights most often raised by account holders in India. If your question is not listed here, reach out to our privacy team via live chat or email and we will respond within five business days.

We collect your name, email address, mobile number, and the payment reference identifiers linked to UPI, Paytm, or PhonePe. We also log device and session data to verify account access and prevent unauthorised activity.

Payment reference data is used solely to reconcile wallet transactions and process withdrawals. We do not sell, rent, or share payment identifiers with third parties outside of the processing required to complete your transaction.

Yes. Submit a data access request through Account Settings or contact the privacy team by email. We will compile your data export and send it to your registered email address within five business days of receiving the request.

We retain data for the period required under applicable Indian law. After that period, personal identifiers are deleted. Anonymised transaction summaries may be kept longer for regulatory audit purposes only, with no link to your identity.

We share data only with payment processors needed to complete UPI, Paytm, or PhonePe transactions, and with regulatory bodies when required by Indian law. We do not sell personal data to marketing firms or data brokers.

Use the Privacy Request form in Account Settings, or contact us via live chat or email. Specify whether you want a correction or deletion, and we will confirm the outcome within five business days of verifying your identity.

We use session cookies for login continuity and analytics cookies to understand page usage patterns. You can manage cookie preferences from the settings menu at any time; adjusting them will not interrupt your account access or wallet functions.

Related Pages

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