Reference

What Governs Your Account on gogubet

Your account on gogubet is subject to a clear set of terms that outline your rights, our obligations, and how disputes are handled — all written with Indian…

Clear Terms of UseIndia-Applicable PolicyAccount Rights ProtectedTransparent Dispute ProcessData Handled Responsibly

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How Our Terms Apply in India

gogubet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

gogubet operates under a jurisdiction-dependent framework, meaning your rights and obligations are shaped by the laws applicable in your region. When you open an account and fund it via UPI, Paytm, or PhonePe, you enter into a binding agreement that covers how funds are held, how

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payouts are processed, and how disputes are escalated. Any transaction you initiate — whether a UPI deposit or a PhonePe withdrawal — is governed by both our platform terms and the applicable financial regulations in your state. We keep these terms updated and notify you of
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material changes via the email address on your account. If a clause conflicts with a mandatory provision of Indian law, the Indian law provision prevails. You can request a plain-language summary of any clause by contacting our support team.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

POLICY CONTACT PATHS

Reach Us About Legal or Policy Questions

If you have a question about our terms, want to raise a dispute, or need to exercise a data right, our support team is reachable through three direct channels.

Live Chat Start a chat session from inside your account dashboard. Our agents handle policy questions, account access disputes, and data requests in real time during operating hours, seven days a week.

Email Support Send your legal or policy query to our dedicated support address. Include your account ID and the specific clause or data right you are asking about so we can respond with full context.

Help Centre Our Help Centre contains the full text of our Terms of Use, Privacy Policy and Cookie Policy. Search by keyword or browse by section to find the clause relevant to your situation before raising a ticket.

ACCOUNT SECURITY PRACTICES

How We Protect Your Account and Data

Your account security and personal data sit at the centre of how we run this platform. We apply multiple layers of protection — from encryption at rest to two-factor authentication prompts on…

Data Storage

Your personal data is stored on servers with encryption at rest. We do not sell your data to third parties. Retention periods are tied to your account status and applicable Indian financial record-keeping requirements.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand page behaviour. You can manage cookie preferences from your browser settings at any time without losing account access.

Account Security

Two-factor authentication is available for all accounts and strongly encouraged. We flag logins from unrecognised devices and send an alert to your registered email before granting access.

Data Retention

We hold your transaction records for the period required under Indian financial regulations, typically seven years. After account closure, non-mandatory personal data is deleted within 90 days of your verified deletion request.

Who to Contact

Our Data Protection contact handles all requests related to access, correction, portability and deletion. Raise a ticket via Live Chat or email with the subject line 'Data Rights Request' and your account ID.

Requesting Changes

You can request a correction to any inaccurate personal detail held on your account at any time. Verified correction requests are actioned within five business days, and we send confirmation once the update is complete.

Your Policy Questions, Addressed Directly

We know that legal documents can raise more questions than they answer. Below are the questions we hear most often about how our terms work, what rights you hold over your account data, and how to escalate a concern that has not been resolved through standard support.

Your account is subject to the laws of the jurisdiction in which you reside and where access is permitted under local law. Where Indian law conflicts with any platform term, the Indian law provision takes precedence. Eligibility depends entirely on your local legal context.

Yes. Submit a Data Access Request via Live Chat or email with your account ID and the subject line 'Data Rights Request'. We will compile and send your data within 30 days, in line with applicable data protection requirements.

Raise a dispute through Live Chat or email within 30 days of the transaction date. Include the transaction ID, the amount, and the payment method used — UPI, Paytm, or PhonePe. We log every dispute and aim to resolve it within five business days.

Non-mandatory personal data is deleted within 90 days of a verified account closure request. Financial transaction records are retained for the period required by Indian financial regulations, typically seven years, before being permanently deleted.

We send a notification to the email address registered on your account before any material change takes effect. The updated terms are also published in the Help Centre with a clear effective date. Continuing to use the account after that date constitutes acceptance.

You can request a correction at any time through Live Chat or email. Verified correction requests are actioned within five business days. We send a written confirmation once the personal detail has been updated on our records.

If our support team has not resolved your concern after the standard five-day window, you may escalate by requesting a senior review in writing via email. We document every escalation and respond with a final position within ten business days.

What Governs Your Account on gogubet

Reach Us About Legal or Policy Questions

How We Protect Your Account and Data

Data Storage

Cookie Policy

Account Security

Data Retention

Who to Contact

Requesting Changes

Your Policy Questions, Addressed Directly

01 Which laws govern my account with gogubet?

02 Can I request a copy of all personal data you hold about me?

03 How do I dispute a transaction or payout decision?

04 What happens to my data if I close my account?

05 How will I be told if the Terms of Use change?

06 Can I ask you to correct inaccurate details on my account?

07 What do I do if my dispute is not resolved to my satisfaction?

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